RESEARCH METHODS AND REFERENCE ASSISTANCE

This course covers customer service in libraries, and includes hands-on instruction in effective communication (particularly the reference interview), to provide efficient research and reference assistance. The course develops student understanding of research methods, based on skills learned within LS 105: Introduction to Information Resources. More advanced searching methods are taught, and students will use these to identify a range of resources. Students will learn evaluation skills to select the most appropriate resources for specific user needs. A reference desk practicum is required. It is strongly recommended that students take EN 109 along with this class.