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|Course ID||Course Name||Instructor||Room Number||Time|
|TH 115||INTERPERSONAL RELATIONS AND CUSTOMER SERVICE|
A look into how people interact with each other and the factors that influence individual preferences will take place. The relationships between the customer and the business entity will be discussed. Customer expectations and dealing with a difficult guest likewise will be covered. The basics of good customer service will be presented along with problem-solving techniques. The students will participate in field observations/studies.